The water in my ThermoBar is freezing. Why?

If you fill your ThermoBar with zero-degree water, the heated water will not reach the surface until the water at the bottom of the trough has reached about 4°C. This can take a couple of hours, and if the temperature is cold enough a film of ice can form on the surface in this time. For this reason, avoid filling your ThermoBar with ice-cold water in low temperatures.

If the light diode is on:
– The fault is inside the trough and can most likely be repaired. Fill in the faults form under Service.

If the light diode is off:
– Check that the power is on.
– Check that the low-voltage cable with 24 volts has not come out of the socket. If it has, plug it in again.
– Check that the fuse breaker is not activated.
• ThermoBar 30 and ThermoBar 40 have a 60-watt transformer with a safety fuse (400 mA) on the left under the lid. The fuse is easy to replace – you can do it yourself. New fuses can be found in any hardware store. See the information film on how to do this here.
• On ThermoBar 80, ThermoBar 130 and ThermoBar 250, you will find the transformer’s reset button under a transparent plastic flap on the base. Push in the button. Try to find the reason why the safety was activated. Test it yourself or let an electrician examine the transformer. See the information film on how to do this here.

The plastic has bulges in it, does this matter?

No, the carefully selected plastic, that is 4-7 millimetres thick, is strong and has good resistance to cold temperatures. The soft consistency of the plastic means that the bottom or the inside walls of the trough can bulge or swell a little, but this has no negative effect on the trough’s functioning.

Can damage to the plastic be repaired?

If the damage is on the outside of the trough, this can usually be successfully repaired. If the plastic is damaged on the inside, for example due to a horse standing in the trough, it cannot be repaired.

The water in my ThermoBar 65 ECO is freezing over.

If the light diode is on:
– The fault is inside the trough. There is a good chance that the foil heater in the base isn’t working. Take the ThermoBar 65 ECO apart as described in the repair manual (Pdf file) or film. All reserve parts are available in our store. See the information film on how to do this here.

If the light diode is not on:
– Check that the power is on.
– Check that the 24-volt low-voltage cable has not detached from the flat pin plug. If it has, plug it in again.
– Check that the fuse breaker has not activated. ThermoBar 65 ECO has a 75-watt transformer with a glass tube fuse (500 mA) to the left under the lid. Try to find the reason why the safety was activated. Test it yourself or let an electrician examine the transformer. The fuse is easy to replace, you can do it yourself. New fuses can be found in any hardware store. See the information film on how to do this here.